Highlights

What personal information is collected and how is that information used?

• We collect information about our users in three ways: directly from the user (for example, when completing the enquiry form, registering an account, or signing up for a newsletter), from our web server logs, and through cookies
• We use the information primarily to provide you with a personalised phone, Internet, or mobile application experience that delivers the information, resources, and services that are most relevant and helpful to you. Personal data will be used for personalisation of ads and cookies may be used for personalised and non-personalised advertising.
• We do not share with others any of the information you provide, unless we say so in this Privacy Statement, or if you agree in advance for us to do so during your communication with us, or when we believe in good faith that the law requires it.

How is my personal information protected?

• We have implemented certain appropriate security measures to help protect your personal information from accidental loss and from unauthorised access, use, or disclosure
• We store the information about you in data centres with restricted access and appropriate monitoring and protection
• Despite these measures, we cannot guarantee that unauthorised persons will always be unable to defeat our security measures

Who has access to the personal information?

• We will not sell, rent, or lease mailing lists or other customer data to others, and we will not make your personal information available to any unaffiliated parties, except as otherwise described in this Privacy Statement
• We rely on some of our affiliates for support of the products and services we offer; our affiliates are all required to preserve the confidentiality of any personal information they may access
• We will not disclose any personal information or information about your usage of our websites or mobile applications to unaffiliated third parties, except as necessary to service the account, to enforce the terms of use, to meet our obligations to content and technology providers, or as required by law

How may I correct, amend, or delete my personal information, or update my preferences?

• If you make an enquiry and you do not subsequently instruct us, we will retain your personal data for 12 months, so as to assist you and our team should you wish to revert to us again in regards to that enquiry
• If you make an enquiry and you subsequently instruct us, we will retain your personal data for 15 years, to meet our obligations in relation to maintaining your file
• After the above time periods have lapsed, we will destroy your personal data; additionally, you can contact us at any time to request that your data be destroyed
• You may cancel your registration or update your preferences at any time
• If you do not want to receive information about our products or services, please update your account preferences (where available), check the appropriate box when registering and/or utilise the “unsubscribe” mechanism within the communications that you receive from us
• If you have any additional questions or concerns related to this statement and/or our practices, please email us at enquiries@muve.me.uk

Full privacy statement

What privacy information does Muve collect and how do we use it?

We collect information about our users in three ways: directly from the user, from our web server logs, and through cookies. We use the information primarily to provide you with a personalised Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. We don’t share with others any of the information you provide, unless we say so in this Privacy Statement, or if you agree in advance for us to do so during your communication with us, or when we believe in good faith that the law requires it.

User-supplied information

When you use our site to obtain services, Muve may ask you to provide various types of personal information, such as your name, e-mail address, phone number and summary of your requirements. This information will help Muve provide you better-quality service and will help us customise your experience and enable Muve to decide whether it can assist you with your legal matter. In addition, we may use certain information you provide to offer you products and services that we believe may be of interest to you. If you don’t wish to receive such offers, you may opt out (unsubscribe) as described below.

Following the use of our service, Muve may ask you for other information, such as completing a customer satisfaction survey. Whenever you provide personal information to us, we will comply with this Privacy Statement. If you contact us for customer support, we may ask you to provide information about your computer or about the issues you are trying to resolve. This information is necessary to help us answer your questions. We may record your requests and our responses for quality control purposes.

Web-server logs

When you visit our website, we may track information about your visit and store that information in web server logs, which are records of the activities on our sites. Our servers automatically capture and save the information electronically. Examples of the information we may collect include:

• Your unique Internet protocol address
• The name of your unique Internet service provider
• The city, county, and country from which you access our website
• The kind of browser or computer you use
• The number of links you click within the site
• The date and time of your visit
• The web site from which you arrived to our site
• The pages you viewed on the site
• Certain searches/queries that you conducted via our website(s)

The information we collect in web server logs helps us administer the site, analyse its usage, protect the website and its content from inappropriate use, and improve the user’s experience.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We do not store any personal data in the cookies that we use and store your information anonymously to assist us in the running of the site, and also for monitoring the activity and traffic both to and through our website. To do this we use Google Analytics cookies. Depending on the browser you use you should be able to control what cookies are placed on your device through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Google Analytics

We use Google Analytics to analyse the use of our websites; Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' devices. The information generated relating to our website is used to create reports about the use of our website. Details captured during your visit will include but are not limited to, traffic data, location data, weblogs, and other communication data and the resources you access, however, all data collected is anonymous and will not identify you as an individual. Google, store this activity information, and you can view Google's privacy policy at http://www.google.com/privacypolicy.html. To opt-out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout

In order to offer and provide a customised and personal service, we may use cookies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer’s hard drive. We use cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies allow us to save passwords and preferences for you so you won’t have to reenter them each time you visit.

The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer, you can set your browser to either notify you when you receive a cookie or to refuse to accept cookies. You should understand that some features of many sites may not function properly if you don’t accept cookies.

Our Chat Plugin

Tidio is the 3rd party live chat plugin, which is installed on this website and use cookies to track behavioral data and remember live chat data of visitors.

We use cookies to enable our chat function. These essential cookies are used to remember your preferences and to keep your chat session active. The information collected by these cookies is used solely for the purpose of providing you with a better chat experience.

Session ID: Our cookie will store session ID, which is a unique identifier that is used to keep track of the chat session. This enables the chat platform to maintain a conversation and allows users to resume the chat session if you leave the website and return later.

Third-Party Processors

We may use services hosted by third parties, including Google Analytics, to assist in providing our services and to help us understand our customers’ use of our products. These services may collect information sent by your browser as part of a web page request, including your IP address or cookies. If these third party services collect information, they do so anonymously and in the aggregate to provide information helpful to us such as website trends, without identifying individual visitors. Please see “Cookies” in the section above for information on how you can control the use of cookies on your computer.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include: (i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

How does Muve protect the personal information that it collects?

We have implemented certain appropriate security measures to help protect your personal information from accidental loss and from unauthorised access, use, or disclosure. For example, some of our websites are protected with Secure Sockets Layer (SSL) technology. Also, we store the information about you in a data centre with restricted access and appropriate monitoring, and we use a variety of technical security measures to secure your data. In addition, we use intrusion detection and virus protection software. However, please note that we cannot guarantee that unauthorised persons will always be unable to defeat our security measures.

Also, please note that we may store and process your personal information in systems located outside of your home country. However, regardless of where storage and processing may occur, we take appropriate steps to ensure that your information is protected, consistent with the principles set forth under this statement.

Who has access to the personal information?

We will not sell, rent, or lease mailing lists or other customer data to others, and we will not make your personal information available to any unaffiliated parties, except as follows:

• To agents and/or contractors who may use it on our behalf or in connection with their relationship with us (for example, we may use third parties to help us with promotional campaigns)
• As required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another company or if we are liquidated during bankruptcy proceedings), or if we believe in good faith that sharing the data is necessary to protect our rights or property.

We also rely on some of our affiliates for support of the products and services we offer. Our affiliates are all required to preserve the confidentiality of any personal information they may access.

We will not disclose any information about your usage to unaffiliated third parties, except as necessary to service the account, to enforce the terms of use, to meet our obligations to content and technology providers, or as required by law. We may also use and share statistics regarding usage for certain purposes, including product development purposes, but we only use those statistics in the aggregate and they don’t include any personally identifiable information about individual users.

Your access to some of our services and content may be password protected. We recommend that you refrain from disclosing your username(s) and password(s) to anyone. We also recommend that you sign out of your account or service at the end of each session. You may also wish to close your browser window when you have finished your work, especially if you share a computer with someone else or if you are using a computer in a public place like a library or Internet cafe.

How may I correct, amend or delete my personal information and/or update my preferences?

You may cancel your registration or update your preferences at any time. If you don’t want to receive information about our products or services, please update your account preferences (where available), check the appropriate box when registering, and/or utilise the “unsubscribe” mechanism within the communications that you receive from us.

Questions?

If you have any additional questions or concerns related to this Privacy Statement and/or our practices, please email us at enquiries@muve.me.uk