Customer Charter
We are a customer-focused modern law firm, always putting our clients first.
This translates into the following Customer Charter for each of our products
- We prioritise digital channels (e.g. portal, email) with a response times of 48-hours for full response
- We believe in transparency – we share key information about the status of your case via our client portal
- We manage your case proactively, chasing other parties on a weekly basis and providing regular updates to you
- When required, we offer phone calls to our team via dedicated contacts
- We use digital channels (portal, email, etc.) wherever possible, with strict 24-hour response times
- We believe in transparency – we share key information about the status of your case via our client portal
- We strive to be the fastest in the industry, pushing your case every week to make the difference
- We dedicate a senior lawyer and experienced account manager to your case
- Your dedicated contacts are available by phone or email when you need them
- We optimise the legal process for speed – it is more resource-intensive, but much faster
- We do more frequent chasing of all parties, reducing delays from the other side
- We are on your side and a quick exchange is in both our interests
The above is only possible because we have invested in our staff to be 100% customer-focused, while developing technology to support our process.
Muve is a trading name of Connect2Law Limited registered in England number 05153796 VAT: 234 6752 01
2023-11-17
Oriel House, 26 The Quadrant,
Richmond TW9 1DL
Get in touch with Muve today -
Call us on 020 3907 4409
